Covid-19

 

 COVID-19 POLICIES & PROCEDURES

The global coronavirus pandemic is affecting all of our families, businesses, communities and way of life.

Public and workplace safety is our top priority. With the help of frontline doctors, Work Safe BC, the World Health Organization and our provincial government, we have added significantly increased anti-infection measures and changed our studio’s flow and procedures to facilitate this. Our enhanced safety protocols and sanitization procedures meet, and in some cases exceed, government guidelines.

We are confident that we can provide a safe environment for everyone as long as we all work together.

ON THE DAY OF YOUR APPOINTMENT

BEFORE

TO ENSURE THE SAFETY OF OUR GUESTS AND STAFF MEMBERS WE ASK THAT YOU ANSWER THE FOLLOWING QUESTIONS PRIOR TO AND ON THE DAY OF YOUR APPOINTMENT:

1.         ARE YOU PRESENTLY EXPERIENCING FLU-LIKE SYMPTOMS SUCH AS FEVER, COUGH OR SHORTNESS OF BREATH?

2.         HAVE YOU OR ANY MEMBER OF YOUR FAMILY EXPERIENCED FLU-LIKE SYMPTOMS IN THE LAST 14 DAYS, SUCH AS FEVER, COUGH OR SHORTNESS OF BREATH?

3.         IN THE LAST 14 DAYS, HAVE YOU OR A FAMILY MEMBER TRAVELLED OR BEEN IN CONTACT WITH SOMEONE WHO HAS TRAVELLED OUTSIDE OF CANADA OR TO A HIGH-RISK AREA FOR TRANSMISSION OF COVID-19?

4.         HAVE YOU BEEN IN CLOSE CONTACT WITH ANYONE WHO HAS BEEN CONFIRMED POSITIVE FOR COVID-19, IS UNDER QUARANTINE, OR IS CURRENTLY BEING TESTED FOR THE VIRUS?

IF YOU ANSWERED YES TO ANY OF THE ABOVE, PLEASE RESCHEDULE IMMEDIATELY AND SELF-ISOLATE. LATE CANCELLATION FEES ARE WAIVED INDEFINITELY.


DURING 

DUE TO THE IMPORTANCE OF A STRICT MAXIMUM CAPACITY RULE, WE ASK THAT YOU WAIT OUTSIDE UNTIL THE TIME OF YOUR APPOINTMENT UNLESS YOUR STYLIST/TECHNICIAN INVITES YOU IN. (WE WILL ALLOW NO MORE THAN 2 PEOPLE IN THE FRONT WAITING AREA AT ANY GIVEN TIME.) 

WE ARE CURRENTLY NOT ACCEPTING ANYONE ACCOMPANYING YOU TO THE APPOINTMENT. 

GUESTS WILL BE ASKED TO WEAR THEIR OWN MASKS AND WEAR IT FOR THE WHOLE DURATION OF THE APPOINTMENT. (DISPOSABLE MASKS ARE AVAILABLE FOR PURCHASE WHILE SUPPLIES LAST.)

TO THE RIGHT OF THE DOOR WE HAVE A HAND SANITIZER. PLEASE TAKE A MOMENT TO THOROUGHLY SANITIZE YOUR HANDS UPON ENTRY.

YOUR STYLIST/ARTIST WILL GREET YOU WITH A WASHED, SANITIZED AND SEALED ROBE, AND WILL PROCEED TO TAKE YOUR COATS/JACKETS TO BE ENCASED IN A CLEAN WARDROBE BAG FOR THE DURATION OF YOUR APPOINTMENT.

YOUR STYLIST/ARTIST WILL ESCORT YOU TO YOUR CHAIR/BED PROTECTED BY A ONE-TIME-USE DISPOSABLE BARRIER.  

PLEASE RETAIN 6 FEET PHYSICAL DISTANCING WHEN POSSIBLE, UNLESS PROTECTED BY OUR SAFETY SHIELDS. 

PLEASE AVOID DIRECT CONTACT WITH ANY ITEMS OR FURNITURE WHENEVER POSSIBLE.

OUR RETAIL ITEMS WILL STILL BE AVAILABLE, HOWEVER A STAFF MEMBER WILL RETRIEVE THE DESIRED ITEM(S) FOR YOU UPON REQUEST.

BEVERAGE OFFERINGS ARE TEMPORARILY SUSPENDED.

PLEASE TAKE EXTRA PRECAUTION WHEN USING THE WASHROOM BY AVOIDING EXCESSIVE DIRECT CONTACT. THOUGH THE FACILITY WILL BE ROUTINELY DISINFECTED BY OUR STAFF, PLEASE HELP YOURSELF TO THE SURFACE DISINFECTANT PROVIDED FOR BEFORE AND AFTER USE OF THE FACILITY. MAKE SURE TO THOROUGHLY WASH YOUR HANDS, USE THE PAPER TOWEL TO TURN THE WATER ON AND OFF, AND UPON EXITING THE WASHROOM, USE THE HAND SANITIZER PROVIDED TO DISINFECT YOUR HANDS.

WHENEVER POSSIBLE, PLEASE CONSIDER USING THE WASHROOM BEFORE YOU ARRIVE.

WHAT WE’VE DONE WITH OUR STUDIO

  • PLEXI (CLEAR PLASTIC) SHIELDS BETWEEN STYLIST CHAIRS AND SHAMPOO STATIONS 

  • REMOVED STYLIST CHAIRS TO FACILITATE PROPER PHYSICAL DISTANCING

  • ACCUMULATED NECESSARY PPE, MEDICAL/HOUSEHOLD GRADE DISINFECTANTS

  • THE STYLIST CHAIRS WILL BE COVERED IN ONE-TIME-USE DISPOSABLE PLASTIC COVERS 

  • AT THE FRONT ENTRANCE, WHERE ANY LARGE PERSONAL ITEMS AND COATS WILL STORED, ENCAPSULATED IN ONE-TIME-USE DISPOSABLE WARDROBE BAG

  • TREATMENT ROOMS HAVE MOTORIZED ROLL-DOWN SHIELDS 

  • ALL PROCEDURES PERFORMED IN THE TREATMENT ROOMS HAVE ALWAYS BEEN AND WILL CONTINUE TO BE DONE WITH ONE-TIME-USE DISPOSABLE TOOLS, AND ANY DEVICE/FURNITURE MAKING DIRECT CONTACT WITH THE TECHNICIAN OR CLIENT WILL BE ENCASED IN ONE-TIME-USE BARRIERS

SANITIZATION/DISINFECTING PROCEDURES

  • ALL ROBES/CAPES WILL BE ENCASED IN PLASTIC BAGS, AS SOON AS THEY HAVE BEEN  WASHED AND DRIED(HIGH HEAT) 

  • HAND SANITIZERS ARE PLACED AT THE FRONT ENTRANCE, AT EACH STYLIST  STATION, EACH TREATMENT ROOM AND OUTSIDE THE WASHROOM

  • FULL SANITIZATION OF WORK STATIONS, CHANGING/DISINFECTING OF PPE, AND DISINFECTING OF TOOLS BETWEEN EACH SERVICE

  • FREQUENT AND THOROUGH HAND-WASHING BY STAFF 

  • DISINFECTANT PRODUCTS PROVIDED FOR BEFORE AND AFTER USE IN WASHROOM

  • WASHROOM (TOILET BOWL/TOILET HANDLE/SINK/FAUCET/TAP), DOOR KNOBS, BOTTLES/CONTAINERS (DISINFECTANT/HAIR PRODUCTS/SANITIZER) AND ANY SURFACE THAT MAKES DIRECT CONTACT WITH THE STAFF OR CLIENT WILL BE ROUTINELY CLEANED AND DISINFECTED

  • EVERY STAFF MEMBER WILL BE REQUIRED TO WEAR A MASK/FACE SHIELD AT ALL TIMES, WHILE PERFORMING SERVICES AND IN THE PRESENCE OF OTHER STAFF/CLIENTS